Evaluating IP desk phones and cloud telephony during the analogue switch-off
Hello everyone! With the ongoing PSTN and ISDN switch-off forcing businesses to modernise their infrastructure, we are finally looking into upgrading our office telephony system. I’ve been browsing through various VoIP hardware options on portals like PMC Telecom, comparing dedicated IP desk phones from brands like Yealink, Poly, and Grandstream. For those of you who have already transitioned your team to cloud-based VoIP office phones, what features proved most essential? Do physical desk phones still hold value, or has everyone shifted entirely to softphones and headsets?
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We recently made the switch to a cloud-based VoIP system, and physical desk phones are still valuable for reception staff, customer service teams, and employees who spend most of the day on calls. For hybrid and remote workers, softphones paired with quality headsets offer much more flexibility. I would prioritise HD audio, easy provisioning, Power over Ethernet (PoE), reliable call transfer, conference calling, and strong integration with your VoIP platform. It's also worth considering future scalability before making a purchase. Comparing the IP telephone range helped us evaluate different models and choose devices that matched our team's needs without overspending.